3
Customer & Debtor Engagement
Modules 1 to 3
1
NEXUM Self Service Portal
Secure debtor portal for payments, updates, disputes and offers. Cards via Nuvei (Apple Pay, Google Pay, Open Banking) plus optional AI voice for I&E.
2
NEXUM Client Portal
For DCAs and law firms, giving your clients a view of their accounts with the ability to add comments and run reports.
3
NEXUM AI Voice Agent
Automated inbound & outbound calls with natural-language voice. Verifies, negotiates, captures info and triggers workflow actions.
3
Payments & Reconciliation
Modules 4 to 6
4
NEXUM Direct Debits
Complex DD plans built in NEXUM, submitted via BACSTel-IP. Workflow auto-handles rejections based on the reason returned.
5
NEXUM Card Payments
Integrates your preferred PSP for one-off and recurring payments. Apple Pay, Google Wallet, PayPal and other wallets supported.
6
NEXUM Bank Reconciliation
Import statements, auto-allocate payments to accounts; configurable routines manage unallocated items and exceptions for review.
4
Data & Integration
Modules 7 to 10
7
NEXUM API
Web-service endpoints to push and pull data, and reuse NEXUM program functions inside your own applications.
8
NEXUM User Definable Data Import
Unlimited menu-driven templates to match third-party data to NEXUM fields. Save and reuse for recurring imports.
9
NEXUM Fixed Data Import
Scheduled imports from a permanent source (accounts or billing) with validation against existing accounts in NEXUM.
10
NEXUM Telephony
Make and receive calls inside NEXUM via integrated phone systems. Where supported, recordings sit on the account history.
Platform Architecture
One core. Two operating modes. Eighteen optional modules.
Click on a Module for more information
4
Intelligence & Insights
Modules 11 to 14
11
NEXUM Scoring
Configurable Debt, Payment, Collections and Litigation scorecards combining NEXUM and external data; the score drives workflow placement.
12
NEXUM Credit Information
Two-way exchange with CRAs (Experian, CallCredit). Returned data feeds directly into the workflow decision engine.
13
NEXUM Analytics
Real-time dashboards plus predictive intelligence covering KPIs, trends, workflow visibility and outcome prediction across collections.
14
NEXUM Query Builder
Menu-driven schedulable reports with Excel export that preserves your charts and formulas on every refresh.
4
Partner Connectors
Modules 15 to 18
15
NEXUM HCEO Connect
Exchange data with a NEXUM-using HCEO partner. Batch or intraday handshaking gives up-to-date insight into case progression.
16
NEXUM DCA Connect
Rule-based account referral to a NEXUM-using DCA with two-way sync of activities and payments, keeping you aligned with expectations.
17
NEXUM Salesforce Connect
Share information between NEXUM and Salesforce via APIs, keeping commercial and collections teams aligned on the same accounts.
18
NEXUM HMLR
Auto-request HM Land Registry data and populate it against the account, feeding the workflow decisioning engine and scoring module.
At a glance
18
Optional
modules
5
Module
categories
2
Modes
CMS · LEGAL
2
Deploy
MT · Dedicated