NEXUM Credit Information

The Credit Information module manages two-way exchange of data with credit reference agencies, including Experian and CallCredit. Outbound, it shares performance data with the bureau as required by industry data-sharing schemes. Inbound, it consumes credit bureau data on each account, with that data flowing directly into the NEXUM workflow decision engine to determine the next action.

The benefits sit at the intersection of risk management, customer outcomes and regulatory compliance. Risk visibility is real-time, so financially-distressed customers are identified early enough for proactive treatment. Vulnerability indicators can be picked up from bureau data and routed to specialist treatment paths. Affordability data supports compliant payment arrangement decisions and reduces the likelihood of complaints and forbearance interventions. Evidence for litigation decisions is stronger because the financial picture is up to date. Regulatory reporting on data-sharing is satisfied through the integration. Recovery rates rise because strategies are better-informed at every decision point. For any consumer-facing collections operation, the ability to put authoritative external data behind every workflow decision is transformative.